Order, Shipping & Warranty Information

Shipping

For UK Domestic freight services we use a combination of MyHermes and ParcelForce to provide our customers with the best rates and service. All orders over £100 will receive FREE Domestic Shipping.

Internationally we currently ship to:

Austria
Belgium
Denmark
Finland
France
Germany
Hungary
Ireland
Italy
Netherlands
Poland
Portugal
Slovenia
Spain
Sweden

For International freight we use MyHermes exclusively thanks to their great rates and service.

Billing

Our payment systems are hosted by recognised payment gateways including PayPal, Amazon Pay and Shopify INC. We are looking to introduce Apple Pay in the near future.

Order Enquiries

For all order, billing and shipping enquiries, please don't hesitate to get in touch. To ensure we can respond to your enquiry as quickly as possible, please don't forget to provide us with your:

Name & Best Contact Details
Order Number
Date order was placed
At least one of the products on your order

Warranty Information

All products marked with "1 Year Factory Warranty - conditions apply" come with a 1 year warranty from date of receipt. The items are only refundable due to manufacturer fault, and refunds shall be processed at the discretion of the store owners. All faulty items must be photographed prior to a claim being made and the return of goods to the store is the purchasers responsibility after initial approval of the claim. On receipt of the items and validation of the claims validity, the cost of freight (for off peak/economy freight only) will be credited to the customer in addition to the purchase price of the goods.

If you have any questions regarding our warranty terms, shipping processes or billing systems, please do not hesitate to get in touch.

Kind Regards,

Sean Clanchy

Founder